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Refund Policy

Returns

Our policy lasts 7 days since the date of receipt. If 7 days have gone by since your purchase, unfortunately we can’t in most circumstances offer you a refund or exchange. All items are made to order, this means that when you place your order, we print that item(s) just for you. Because of these items’ nature, we will not accept return and exchange requests for any reason as our products are customized and printed on demand. However our ultimate goal is for you to be happy, so please contact us on support@wordodiy.com and we will work something out if you have any issues.

To complete your return, we require a receipt or proof of purchase. The email confirmation would suffice. There are certain situations where only partial refunds are granted (if applicable).

If you need a return, please contact us at support@wordodiy.com for the correct return address. And include the following informationin the email (this is a must): order number, video/photo of the defective product, full delivery address.

You will be responsible for paying your own return shipping.

Shipping costs in return orders are not refundable. If you receive a refund, return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Reasons for always-applicable refunds or replacements

  • The product is damaged (impersonal factor)
  • The product is in the wrong color or style
  • The item was lost in transit

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@wordodiy.com.

Exchanges

We only support the replacement of defective or damaged items within 7 days of receipt. If you need an exchange, we need you to send the defective item back first. So please email support@wordodiy.com in advance to communicate the exchange and obtain the correct return address.

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