Refund Policy

Refund policy

We have a 30-day return policy, The length of time we accept returns from customers is 30 days (including working days and non-working days). which means you have 30 days after receiving your item to request a return. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@Wordodiy.com  . If your return is accepted, we'll send you the return shipping information as well as for instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@Wordodiy.com

Damages and issues

Please check your order when you receive it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the problem, If you receive a defective, damaged or incorrect item, you do not need to return it. Please handle it yourself. We will resend the correct product according to the order address or pay the return fee unconditionally (the return fee includes the total amount paid for the order and shipping tax）. Before this, you do not need to bear any shipping costs, taxes and other charges. We will be responsible for this

How to tell if a product is defective, damaged or the product you received is wrong by definition

• When the goods were received, the packaging shell was deformed and severely damaged.

• The inner packaging of the product is deformed due to rain soaking during transportation, squeezing by heavy objects, transportation errors, and errors in customizing the product at the time, resulting in damage to the product.

• The product is not what was ordered at that time, the product is inconsistent, and the quantity of the ordered product is missing.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We typically DO NOT accept refunds or replacements due to customer's mistakes such as:

• Incorrect selection of sizes, designs, colors, etc.
• Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website). 

Notice：If the customer requires an exchange or return due to the above reasons due to their own reasons, the customer needs to bear all shipping costs and taxes in the corresponding place. If you need help, please contact our.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.  please kindly wait for about 7-10 days to get your money back into your account (depending on various banks).